Returns

We hope you are in love with your item(s)! However, if you’re not fully happy, you need to let us know and return your item(s) within 14 days of receiving the items. Your 14 days begins from the day your order is received.

You can return items to us for a full refund, exchange or store credit, providing the goods are returned unworn and in their original packaging.

To request your return please start the process here -
https://pleat-boutique.com/a/returns

  • For UK ONLY we offer FREE returns on all full priced items.
  • For all orders outside of the UK and OUTLET ITEMS the customer is responsible for the return shipping cost.

All customer returns will undergo a thorough inspection, if an item(s) is  in a none saleable condition, we reserve the right to refuse them. We ship any such item(s) back to the customer. Please take extra care when trying on your new purchases.

Our returns policy

  • All items must be returned, unused, unworn and in their original packaging with tags attached.
  • When trying on clothing please do not wear any deodorant, makeup, tan or perfume that may leave a mark or scent.
  • Don’t forget that bodysuits should be tried on over underwear.
  • Refunds are processed within 10 business days of receipt. You will receive confirmation of your refund via email.
  • Please note that refunds can only be issued back to your original payment method.

This policy does not affect the customer statutory rights relating to cancelling an order or returning faulty or unwanted item(s) under the consumer protection (distance selling) regulations. Further details on customer statutory rights can be found at the local trading standard department or citizens advice bureau.

If you have any queries regarding delivery and returns, please contact our customer service team hello@pleat-boutique.com.