Need an answer to your Q? Check out our FAQ’s for a super quick answer.

Q. Do you provide coupons or discounts?

A. Yes! But not every day – we enjoy the element of surprise. The only way to stay in the loop is to follow us on Facebook and Instagram  – and why not sign up to our newsletter too while you’re at it!

Q. Can I cancel or adjust my order once it’s placed?

A. We are unfortunately unable to process cancellation or refund requests once your order is placed. However please do contact us immediately if you have any issues.

Q. How much extra do I have to pay for shipping?

A. Our shipping is FREE for orders over £50, UK only. For orders under this amount, our shipping fees are kept as low as possible, please refer to our delivery page for more details.

Q. How long do I have to wait for my order to be processed and shipped?

A. For all items we require 14 DAYS to process. As soon as your order is ready, your item(s) will be shipped. If you require your order for a specific date or sooner than 14 days, please contact us and we will see what we can do!

Q. What should I do if my order is damaged when I receive it?

A. That’s no good! Don’t stress – just let us know within 24 hours and we’ll get to work sorting a replacement for you.

Q. If I’m not happy with the delivery, will you accept a return?

A. Yes, we offer the choice of a refund, exchange or store credit. Please request and return your items within 14 days of receipt. You can find out more about our return policy here.

Q. Are there any specific ways I should wash my item?

A. With all our garments it’s always wise to stick to a gentle 30 degree wash. Before washing make sure your garment inside out. Our garments are made with delicate fabrics so be careful not to wash with garments that have zips to avoid snagging. We recommend using a delicates bag. With darker colours there may be colour transfer. Rule number one: Never tumble dry. The aftermath is just not worth the risk!

Q. Do you ship internationally?

A. Yes, we currently ship worldwide. Please visit our delivery page here for more information.

If you’ve read our FAQ’s but still have a Q? Please contact us.