To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number (without the #) and email address OR phone number (whichever you used to create your order) in the fields above and click Start
  • Follow the instructions and select the items you want to return/ exchange
  • You will get a confirmation email with the shipping guidelines once the request is approved

What items are returnable?

You can return your items within 14 days of receipt of your shipment.

  • They must be in original condition with tags attached
  • Unwashed and unworn with no marks from makeup or deodorant 
  • In the original packaging

 Are there any charges for return?

  • Yes, we charge a £2.95 fee that is deducted from your refund
  • Original shipping charges are non-refundable
  • All returns from outside of the UK, the customer is responsible for the return shipping

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.